Shipping
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CANADA Shipping rates are auto-calculated for orders under $100 CAD. FREE EXPEDITED PARCEL on orders $100+ CAD. Shipments will be sent using Canada Post, Intelcom, UniUni, ICS Ground, UPS, DHL, Canpar, GLS, Purolator or FedEx depending on destination and rates available.
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UNITED STATES Shipping rates are auto-calculated for orders under $100 CAD. Customers can also choose from Canada Post Expedited Parcel USA, Small Packet USA Air, Tracked Packet USA or Xpresspost USA rates. FREE EXPEDITED PARCEL US SHIPPING on orders $100+ CAD. Please select a tracked shipping option for tracking number. Shipments will be sent using Canada Post, UPS, DHL or FedEx depending on destination and rates available.
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INTERNATIONAL SHIPPING rates are auto calculated at checkout by integrated shipping and are based on weight of package and destination. Shipments will be sent via Canada Post, UPS, DHL or FedEx depending on destination and rates available.
International, Xpresspost and Priority shipping rates are calculated automatically based on the size, weight and destination of shipment. All orders ship within 24 hours from our office Monday- Friday and within 48 hours on weekends and statutory holidays.
Once order is has shipped, you will receive a tracking number (provided you choose a tracked delivery option) by email so you can track your purchase and track when you can expect delivery.
Our shipping times are estimates and it may take less or more time. Packages are dropped off by hand to the Canada Post office (our shipping provider) and from that point on, the shipment is out of our hands and control. Canada Post will keep scanning the tracking number and provide real time updates on the location and progress of the shipment.
US + International Orders
Love Attack is not responsible for customs fees, duties, taxes or delays for international orders. Any and all fees are the responsibility of the customer. Love Attack cannot issue refunds if the customer refuses to cover all the customs fees if their order and the box is returned. Any adjustments or increases resulting from tariffs, or from the date and time the shipment crosses the border (regardless of the pickup date or transit delays), are beyond our control.
It is possible that a delay in your delivery could occur due to Customs. If you do not have tracking on your item, there is no way for us or you to see where the package is located or what Customs office it is being held at. If you require tracking of your item, please ensure you choose a TRACKED international shipping option at checkout.
International Canada Post Services and Timelines
Please note that if you are located in the US or internationally and choose an untracked shipping option at checkout, we will have no way to monitor the status of your package. As such, we cannot provide updates on its location or estimated delivery time.
Additionally, we do not accept refund requests for untracked orders if the customer does not wish to wait for their package or if there are any customs fees or taxes incurred upon delivery. We strongly recommend selecting a tracked shipping option for peace of mind.
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XpresspostTM International Projected arrival by air (business days) 4-7 days. TRACKED
- International ParcelTM Projected arrival by air (business days) 12+ days. projected arrival by surface 4-12 weeks. UNTRACKED
- Tracked Packet International TM Projected arrival by air (business days) 6-10 days. TRACKED
- Small Packet InternationalTM Projected arrival by air (business days) 6-10 days. Projected arrival by surface 4-12 weeks. UNTRACKED
Returns
Love Attack does not accept exchanges or refunds of items due to the category of items which we sell.
If an item arrives damaged, please send an email to zoe@loveattack.ca with photographic proof of the damage and I will happily assist you.
Payments
All prices on the site are listed and charged in Canadian Dollars (CAD). We now have a currency selector on the home page if you wish to display prices in your local currency. Currently Love Attack accepts VISA, Mastercard, American Express and Apple pay as a form of payment.
Let me help!
Should you have any queries or requests regarding shipping, returns or payments, please email zoe@loveattack.ca or send a request through the contact form below.
